Forum de l’Investissement Hôtelier Africain

23-25 March 2020 – Sofitel Abidjan Hotel Ivoire, Côte d'Ivoire

FIHA

23-25 March 2020 – Côte d'Ivoire

Programme

25 March 2020

At-a-glance →

08:00 - 09:00

Networking

WELCOME COFFEE

09:00 - 09:30

Welcome Back

Jean Perrochon
Commercial Director, Bench Events

09:30 - 11:00

FINANCE FORUM

Hotel Financing
How to finance hotel projects in Africa – what types of structures and solutions are available in the region?

Olaf Schmidt
Manager- Tourism Investments Africa, IFC


The Investor’s Panel
What are the main challenges and opportunities for investors in the region? A look at Impact investing and how it generates returns.

David Damiba
Chief Investment Officer, Kasada Capital Management

11:00 - 11:30

Networking

COFFEE BREAK

11:30 - 12:10

Pan-regional & Pan-industry Panel

A discussion with regional stakeholders on the current business environment and how tourism can be a major pillar for change and economic development in the region.

Mamoudou Fadil
Vice-président, Société Nouvelle des Cocotiers (SNC)

Olivier Granet
Chief Executive Officer, Kasada Capital Management

12:10 - 12:45

Improving Consumer experience and Enhancing Customer Loyalty

How to raise the bar of customer experience through technology, training and brand optimisation.

- The customer experience and staff – is it just about training?
- Leveraging cultural assets to define and strengthen your local brand and offer an experience to your customers
- Working cohesively between management departments to deliver outstanding customer experiences
- Realizing the business potential of your hotel network infrastructure
- Technology and connectivity: the impact on the hospitality industry

Maher Ghidaoui
Directeur Général, Azalaï Hôtel Abidjan

Rita Levy
Founder & Managing Director, Work4Stars

12:45 - 13:15

One-on-one Interview

Hosted by

Nicolas Pompigne-Mognard
Founder & Chairman, APO Group

13:30 - 14:30

Networking

NETWORKING LUNCH