Forum de l’Investissement Hôtelier Africain

23-25 March 2020 – Sofitel Abidjan Hotel Ivoire, Côte d'Ivoire

FIHA

23-25 March 2020 – Côte d'Ivoire

Programme

25 March 2020

At-a-glance →

08:00 - 09:00

Networking

WELCOME COFFEE

08:50 - 09:00

Welcome Back

Jean Perrochon
Commercial Director, Bench Events

09:20 - 11:00

FINANCE FORUM

Hotel Financing
How to finance hotel projects in Africa – what types of structures and solutions are available in the region?

Moderated by:

Fabio Nava
Vice President, JLL Hotels & Hospitality Group

In conversation with:

Christopher Balliet Bleziri
Principal Investment Officer, Banque Ouest Africaine de Développement

Claire Fillatre
Senior Investment Officer, Proparco

Olaf Schmidt
Manager- Tourism Investments Africa, IFC

Magatte Wade
Président du Conseil d’Administration, Africa Real Estate & Président du comité de pilotage, DISFIN - GPIH


The Investor’s Panel
What are the main challenges and opportunities for investors in the region? A look at Impact investing and how it generates returns.

Moderated by:

Fabio Nava
Vice President, JLL Hotels & Hospitality Group

In conversation with:

David Damiba
Chief Investment Officer, Kasada Capital Management

Hilaire Dongmo
Principal, Actis Real Estate

11:00 - 11:30

Networking

COFFEE BREAK

11:30 - 12:00

The APO Interview Series

An outlook on the future from a disruptor’s perspective. A conversation with global technology giant Uber on their strategies for the continent and their contribution to the economic development of the Francophone African region.

Nicolas Pompigne-Mognard
Founder & Chairman, APO Group

In conversation with:

Marjorie Saint-Lot
Country Manager Ivory Coast, Uber

12:00 - 12:40

Improving Consumer experience and Enhancing Customer Loyalty

How to raise the bar of customer experience through technology, training and brand optimisation.

- The customer experience and staff – is it just about training?
- Leveraging cultural assets to define and strengthen your local brand and offer an experience to your customers
- Working cohesively between management departments to deliver outstanding customer experiences
- Realizing the business potential of your hotel network infrastructure
- Technology and connectivity: the impact on the hospitality industry

Yassine Arfane
Directeur Général, Vigon Systems

Maher Ghidaoui
Directeur Général, Azalaï Hôtel Abidjan

Olivier Hennion
Managing Director, IT Hospitality

Rita Levy
Founder & Managing Director, Work4Stars

Yasmina Limam
Sales & Marketing Director, Accor Hotels Ivory Coast

12:40 - 13:00

Closing Keynote Interview

13:00 - 14:30

Networking

NETWORKING LUNCH